apose.co.uk hopes you like and enjoy the products you’ve purchased, however, if you wish to return your order you can do so with our satisfaction guarantee.
apose.co.uk will offer a full refund or exchange within 365 days for unwanted, unopened, and unused items.
We have a PO Box number for returning items that are not broken.
PO BOX 228
If you have a faulty item, there is a Freepost address you may use within the first month of purchase, for customers based in the UK. Please email us for the address.
The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.
If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacement faulty items are sent back out to you free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
Returns Policy in Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken, the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day you received the order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage & Packaging
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
If an item is returned and found not to be faulty, postage costs will be payable to return the item if requested.
You have the right to cancel your order for a full refund. apose.co.uk work on a same day dispatch system, so please try, and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.